Our phones are constantly buzzing with work emails, social updates, and instant messaging. Wearable technology will multiply this tenfold. We are inundated with a nonstop stream of information that requires decision-making. It’s a wonder anyone can sleep with the constant buzz in our heads. With all this clutter, it’s easy to feel that we are constantly forgetting something important. One way to manage this is a system called Getting Things Done (GTD).
When I speak with many of my clients, especially in the SMB space, I find that the majority have quality departments that are focused on corrective actions and nonconformence. I think there is a better way. We should look for opportunities to integrate quality with the entire product development process. Frequently metrics used to manage a product development project focus on the end, or the post-development process. This nudges employees to place emphasis on the end result, therefore rushing through the journey and lowering overall quality. This creates a negative feedback loop that generates more corrective actions and nonconformance write ups.